The Ministry of Foreign and Diaspora Affairs has reaffirmed its commitment to clear, accountable service delivery to Kenyan citizens at home and abroad and to partners engaging the Republic of Kenya.
The Service Charter sets out the standard turnaround times, fees and feedback channels for the services offered by the Ministry — covering passport facilitation, document attestation, consular assistance, diaspora engagement and partner-government accreditation. Service users are encouraged to consult the Charter before initiating a request and to report any deviation from the published standards through the Ministry's feedback channels.